Degraded Collection Javascript Availability

Incident Report for NeuroID

Resolved

From approximately 3:20PM EST until just after 5:00 PM EST, availabilty of the NeuroID javascript was impacted by an AWS CloudFront incident. Some clients may have been unable to download from scripts.neuro-id.com and subsequently would not have sent event data to NeuroID. This would result in 404 responses when query Analytics API for these clients.
Posted Feb 10, 2026 - 22:42 UTC
This incident affected: Collection API.