D/N signals degradation

Incident Report for NeuroID

Postmortem

On July 6th, 2026, NeuroID experienced an issue where device and network signals were not populated for some transactions. The issue began at approximately 18:30 UTC and was resolved at approximately 00:30 UTC on July 7th, 2026. During this period, affected sessions may not have received device and network signal values as expected.

The issue was related to degraded performance from an upstream service provider that supports this functionality. Once the upstream service recovered, NeuroID confirmed that device and network signal processing returned to expected behavior.

During this incident:

Event collection was not impacted.
The NeuroID portal remained available.
Other signal processing and platform functionality were not impacted.

Posted Jul 07, 2026 - 13:51 UTC

Resolved

This incident has been resolved and we'll continue to monitor for any other issues.

Posted Jul 07, 2026 - 01:56 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 07, 2026 - 01:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 07, 2026 - 00:13 UTC

Update

We are continuing to work with our vendor on a fix for this issue.

Posted Jul 07, 2026 - 00:11 UTC

Update

We are continuing to investigate cases where D/N signals are not being populated. We have identified that the issue is related to degraded performance from an upstream service provider.

Our team is actively working with the provider and monitoring their remediation efforts. We will continue to provide updates as more information becomes available or service performance improves.

Posted Jul 06, 2026 - 23:08 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 06, 2026 - 22:22 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 06, 2026 - 21:15 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 06, 2026 - 20:21 UTC

Investigating

We are investigating an issue where D/N signals are not populated in some cases.

Posted Jul 06, 2026 - 19:14 UTC

This incident affected: Analytics API.